Provider Customer Service
Provider Customer Service
Customer Care is available for all eligibility, benefits, claims, coverage, certification and appeals. Portions
of this information can be viewed on the HealthChoice Provider Portal, or you can contact Customer Care at toll-free 800-323-4314. TTY users 711.
EGID Network Management is available for assistance for providers participating in the HealthChoice,
DOC and DRS networks. Contact EGID Network Management for questions pertaining to contracting,
updating network provider demographics, provider directory updates, fee schedules and fee schedule
access.
Demographic information can be viewed and updated on the provider contracting portal. Additional
information can be found in the Policies and Guidelines section of the provider website.
If you contact Customer Care and are unable to get a resolution, ask for a call reference number and
then email EGID Network Management.
Office hours for EGID Network Management are 8:00 a.m-4:30 p.m., Monday through Friday, excluding
state holidays. Email inquiries, or call toll-free 800-285-6815. TTY users 711.